The following resource
books are available for chapter members to borrow.
If you have any publications to share
and add to this list please contact Rhonda Barut.
International Association of Administrative Professionals
The
Complete Office Handbook 3rd Ed.
by Susan
Jaderstrom, Leonard Kruk and Joanne Miller / published by Random House
The
Complete Office Handbook from Random House is the only office handbook
produced under the sponsorship and direct supervision of IAAP. The general
editor, Susan Fenner, is IAAP's Manager of Education and Professional
Development and her expertise, along with that of the co-authors, makes The
Complete Office Handbook the most authoritative guide for office personnel
at every level, self-employed workers, consultants and entrepreneurs.
Professional
Excellence for Secretaries by Carolyn Barnes, MA and Marilyn Manning, PhD
Read and
learn to assess your professional image, six steps to resolving conflict,
establish good rapport with your manager and organize your time.
Improving Your
Company Image by Sylvia Ann Blishak
Read and
learn how an image can work for, or against, an organization; how image
advertising differs from product-advantage advertising; how to build a
personality into a company name; and methods for dreaming up an ideal image.
Write Right! 4th Ed. by Jan Venolia author
of Rewrite Right! and Better Letters
In the fourth edition of this classic handbook,
writing authority Jan Venolia presents hard-to-grasp concepts in
easy-to-get-form, with practical advice, fun examples, and expanded discussions
on usage and style. Completely revised and updated. WRITE RIGHT! is
an invaluable resource for anyone who takes writing seriously.
Taming the Office
Tiger by Barbara Hemphill
The complete guide to
getting organized at work
The Writer's Options
- Combining to Composing by Donald Daiker, Andrew Kerek, Max Morenberg,
Jeffrey Sommers
The fifth edition of this
classic introductory rhetoric helps students hone their writing skills by
teaching them to recognize their options in controlling structures.
Formatting & Submitting Your Manuscript by
Jack & Glenda Neff, Don Prues and the Editors of Writer's Market
Effective
Presentation Skills by Steve Mandel
Read and
learn tips for reducing anxiety, eight steps to better organization, how
to analyze your audience and ten tips for planning successful visual aides.
Power Networking
by Donna Fisher and Sandy Vilas
This
practical, inspiring book will teach you the secrets to creating a powerful
personal and professional network.
Starting a Successful Business Support Service
2nd Ed. - by Lynette M. Smith CPS / published by ABSSI
This manual is especially helpful in the planning
stages of a new business, with valuable information on getting started right,
daily operations, potential problems and their solutions, pricing, sales and
marketing, and ideas and concepts that a new owner might otherwise overlook.
Also lists the effects of your home-based or commercial location on various
business factors, gives personal security tips for women in home-based
businesses, and describes the benefits of using the Industry Production
Standards Guide.
Successful Sales Letters, Proposals and
Literature 2nd Ed. - by Michael C. Thomsett / published by ABSSI
If you want to start a marketing campaign but
don't know where to begin, this ABSSI manual steps you through the entire
process, from designing the marketing plan to writing effective sales letters to
see your business support services. But it doesn't stop there. Also
included are dozens of sample sales-letter paragraphs written in "business
support service" language; guidelines for what to include in other sales
literature such as brochures and business cards; how to create a sales proposal;
and other ways, such as press releases and ads, to get your name in front of
potential clients. If you want new business, this manual is a must.
Pricing Manual for Business Support Services
2nd Ed. - by Frank Fox/ published by ABSSI
This edition provides a sample formula for
pricing your business support services profitably! Separate chapters
address theories and strategies that relate to the pricing of labor-intensive
hourly services, automated functions, consulting expertise, and separate profit
centers; plus guidelines for establishing minimum and overtime rates,
implementing a price and increase, and much more.
How to Price Graphic Design and DTP Services
5th Ed. - Robert Brenner
Proven strategies and tactics for maximizing
profit in the desktop service industry. This is a book that every graphic
designer and desktop publisher needs.
